Collections Specialist

About the role

Fender Musical Instruments Corporation is searching for a Collections Specialist to join our Credit and Collections team in Phoenix, AZ. Our goal is to successfully collect accounts receivable within a dynamic environment, providing the highest level of Credit and Collections services.

Responsibilities

• Manage high-volume portfolio of customer accounts across the United States, Canada and international markets, ensuring timely collection of outstanding receivables.
• Conduct proactive collection activities through email and phone calls to secure payment and reduce delinquent balances.
• Analyze aging reports and prioritize collection efforts based on risk, account exposure, payment history and aging status.
• Manage the daily credit hold dashboard in SAP by reviewing blocked orders, evaluating account status, and making timely release decisions in accordance with established credit and collections policies.
• Investigate and resolve invoice disputes, deductions, short payments, pricing discrepancies, proof of delivery requests, and other issues impacting payment.
• Collaborate with Sales, Customer Service, Cash Applications and Credit Approvals teams to resolve customer concerns.
• Negotiate payment arrangements within established company guidelines while maintaining positive customer relationships.
• Monitor customer payment trends and identify accounts exhibiting elevated credit risk, providing timely account status updates and escalating concerns to management as appropriate.
• Maintain accurate and detailed documentation of collection activities, customer communications, dispute status, and payment commitments within company systems.
• Reconcile customer accounts, research unapplied cash and payment discrepancies, and ensure account balances are accurate.
• Identify opportunities to improve collection processes, dispute resolution workflows, and overall accounts receivable performance.

Qualifications

• Minimum of 5 years of B2B Accounts Receivable and Collections experience in a trade credit environment.
• High school diploma or equivalent required. Associate or bachelor’s degree preferred, but not required.
• Strong proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.
• Experience with SAP or other ERP systems preferred.
• Strong analytical and problem-solving skills.
• Excellent organizational skills with the ability to manage multiple priorities in a high volume, fast-paced environment.
• Effective verbal and written communication skills with the ability to interact professionally with customers and cross-functional teams.
• Demonstrated ability to work both independently and collaboratively in a team-oriented environment.