Collections Specialist

About the role

The Collections Specialist will manage an assigned portfolio of client accounts and follow up on outstanding invoices in a timely manner. They will contact clients regarding past-due balances and work to resolve payment issues professionally and effectively. They will partner with internal team members and partners to review account status and support collection efforts.

Responsibilities

• Manage an assigned portfolio of client accounts and follow up on outstanding invoices in a timely manner.
• Contact clients regarding past-due balances and work to resolve payment issues professionally and effectively.
• Partner with internal team members and partners to review account status and support collection efforts.
• Research and reconcile account discrepancies, billing questions, and payment issues.
• Maintain accurate records of collection activity, client communications, and account status updates.
• Monitor aging reports and identify accounts requiring follow-up or escalation.
• Prepare routine collections reports and provide account updates as needed.
• Follow established collections procedures and recommend process improvements when appropriate.
• Escalate sensitive or complex collection matters to management when necessary.

Requirements

• Strong knowledge of collections processes, account follow-up, and payment resolution practices.
• Ability to communicate clearly and professionally with clients, attorneys, and internal staff.
• Strong attention to detail and ability to maintain accurate account documentation.
• Able to prioritize a high-volume workload and manage deadlines effectively.
• Sound judgment in handling sensitive client and financial information.
• Problem-solving skills with the ability to identify issues and escalate appropriately.
• Proficiency in reviewing aging reports and tracking collection activity.
• Able to work independently while following established procedures.

Qualifications

• A minimum of 5 years of experience in a law firm environment with experience working with attorney portfolios, client account follow-up, aged receivables, billing and collections systems, and standard reporting tools.
• Bachelor’s degree required.

Benefits and Compensation

At Fenwick, we offer a comprehensive benefit program including Healthcare, Life Insurance, Health Savings Accounts, Flexible Spending Accounts, Wellbeing, and a discretionary bonus for eligible employees based on performance. Temporary employees are generally not entitled to these benefits.