Collections Specialist

Responsibilities

Manage and reconcile an account portfolio, prioritizing efforts to maximize collections while identifying accounts at risk of delinquency.

Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary.

Assist in resolving non-payment issues.

Collaborate with Cash Applications, Dispute Management, and Special Handling teams to resolve unpaid cash, non-payment issues, and customer disputes.

Initiate reviews and recommendations regarding final demand notices and outside collections with Field Sales and Collection management.

Maintain professional relationships with branch managers, account managers, and area sales managers.

Inform regional managers of issues when appropriate.

Requirements

Demonstrated excellence in oral and written communication and interpersonal skills.

Ability to adapt communication style to various customer situations.

Positive attitude and willingness to learn, coupled with the ability to collaborate effectively within a team.

Customer-focused behavior, including building positive relationships and understanding customer needs.

Ability to handle challenging situations diplomatically and professionally.

Strong analytical and problem-solving skills, with the ability to make independent decisions and escalate issues when necessary.

Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel).

SAP experience preferred.

Qualifications

High School Diploma/GED required.

Associate's/Bachelor's degree preferred.

Benefits

Airgas offers a full benefits package that includes:

• Medical
• Dental
• Vision
• Life
• AD&D
• Short Term and Long Term Disability Insurance
• Vacation
• Sick
• Paid Holidays
• 401(k) Retirement Plan with company match
• Tuition Assistance
• Discounted College Tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children

Pay

$22 per hour

Schedule

Hybrid (Upon training completion)