Collections Representative (On-Site)

About the role

Concentrix is looking for a Collections Representative to join a world-class team in Lake Mary, FL. This role involves delivering exceptional customer experiences and solutions for one of the world's best-known brands as part of a Fortune 500 company with an inclusive, award-winning culture.

Responsibilities

• Collect delinquent payments from customers via phone pay, web payment, and mail, while adhering to regulatory requirements.
• Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment.
• Provide superior customer experience to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a consultative collections approach is taken.
• Offer short- and long-term solutions to customers.
• Offer payment arrangements to customers.
• Provide consultative collections experience to customers.

Qualifications

• Must be 18 years of age.
• College student or graduate preferred; High School Diploma or GED required.
• 1 year of experience each in general business, collections and customer service required.
• Must reside in the United States or have a valid U.S. address for residence.
• Live within 40 miles of the site and be able to work your full shift in the office.

Skills

• Ability to negotiate payment solutions and offer payment arrangements.
• Strong customer service and communication skills with a consultative approach.
• Integrity and genuine compassion in customer interactions.

Benefits

• Medical, dental, and vision insurance.
• Comprehensive employee assistance program (EAP).
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid training days.
• DailyPay enrollment option to access pay "early."
• Company networking opportunities with organized groups including Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
• Health and wellness programs with trained partners.
• Mentorship programs.
• A modern, state-of-the-art office setting with advanced technologies.
• Programs and events that support diversity, equity, and inclusion, global citizenship, sustainability, and community support.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.

Pay

The base salary range for this position is $18.50 - $23.13/hr., plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.