Collections Representative

About the role

Join our Collections Team as a Credit and Collections Associate and play a key role supporting our customers, community partners, and financial operations.

Responsibilities

• Make outgoing and handle incoming collections-related calls to customers, agencies, and collection partners.
• Process paperwork and follow up on bankruptcy claims and probate cases.
• Aid community agencies with customer account inquiries and our Energy Assistance Center self-service application.
• Handle non-utility accounts, process payments, set up payment arrangements, and update account notes.
• Support collection agencies with disputes, recalls, balance queries, and commission payments.
• Ensure all collection actions, notifications, and deposit-related activities are documented and processed.

Requirements

• Education: Associate degree preferred.
• Experience: Minimum of 2 years’ relevant experience in collections, finance, or customer service.
• Skills: Basic knowledge of collections processes, strong communication skills, proficient in CIS systems, and detail-oriented paperwork processing.

Qualifications

None specified.

Skills

• Basic knowledge of collections processes.
• Strong communication skills.
• Proficient in CIS systems.
• Detail-oriented paperwork processing.

Benefits

See Kelly's benefits and perks for more information.

Pay

$15.29/hour

Schedule

40 hours/week

Benefits

See Kelly's benefits and perks for more information.

Pay

$15.29/hour

Schedule

40 hours/week

Benefits

See Kelly's benefits and perks for more information.

Application Instructions

Submit your application and join a leading energy organization that values integrity, customer care, and community impact!