Collections Representative

About the role

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive—and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions, and recognizing great performance.

Responsibilities

• Receive and review loan information.
• Contact borrowers in order to cure delinquency, set up payment arrangements, and/or settle accounts through manual calls, an automated dialer, and by utilizing the LM worklist.
• Identify and recommend optimal workout strategies based on individual borrower circumstances.
• Identify and recommend assistance strategies as necessary.
• Increase frequency of borrower contact based on days since last payment.
• Collect documents and information related to rehab progress and maintenance improvement requests.
• Collect documents needed for Loss mitigation options.
• Work Loss Mitigation processes as a single point of contact to assist with getting borrowers to the correct workout based on client direction and individual borrower circumstances.
• Work the shared Commercial team email boxes for loan servicing, general inquiries, and payoff requests.
• Work the Commercial team voicemail for return calls.

Qualifications

• Experience in collections required.
• Familiarity with maneuvering around the Internet through various skip tracing sites.
• Familiarity with loan terminology, rights, and processes.
• Excellent work ethic, high productivity, and attention to detail.
• Superior verbal communication and negotiation skills.
• Flexibility to work weekends required.
• Must take the writing assessment provided.
• Ability to multitask is required.
• Superior typing and computer skills required.

Skills

• Collections experience.
• Skip tracing.
• Loan terminology and processes.
• Verbal communication and negotiation.
• Multitasking.
• Typing and computer proficiency.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) retirement plan with employer match.
• Paid maternity leave, parental bonding leave, and caregiver leave.
• Adoption assistance.
• Tuition & certification reimbursement.
• Employee mortgage loan program.
• The Newrez Employee Emergency and Disaster Fund.

Pay

• Competitive pay.
• Monthly bonuses payouts.
• Additional incentives based on business needs.

Schedule

• Flexibility to work weekends required.

Educational Requirements

• High school graduate.
• College degree preferred but not required.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies or states that these are the only job responsibilities. Management reserves the right to modify, add, or remove duties and request other duties as necessary.

All employees are required to have smartphones that meet company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Newrez NOW

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception).
• Matching Gifts Program—dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.
• More than $6,000,000 donated since 2020.
• 1 in 5 employees participates in at least one Employee Resource Group (ERG).