COLLECTIONS REPRESENTATIVE

About the role

This position is open to the public and all current City employees covered under the City’s collective bargaining agreement with AFSCME – Bargaining Units 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

Responsibilities

• Utilizes various applications to research, locate, and contact individuals and businesses via phone, email, and mail to attempt to secure payment for debt owed to the City
• Performs tasks related to revenue-generating initiatives, which include conducting debt checks, sending notifications, placing holds in databases, and monitoring related email inboxes for various debt types such as corporate, EMS, traffic control, bankruptcy, FMPS, and tax
• Updates spreadsheets related to revenue-generating initiatives to track collections, debt identified, and the number of debt checks received and completed
• Aids with EMS waiver processing, refunds, and lien preparation
• Aids with auditing functionality and data elements of City debt applications used regularly in division operations
• Helps create and draft documentation aimed at enhancing customer service experience
• Executes the administrative hearing refund process
• Performs customer service-related duties, including assisting walk-in customers and answering the automated phone system; conducts calling campaigns to collect debt
• Aids with debt check requests related to business licenses, corporate accounts, building permits, grants, contracts, and employee debt due to staffing shortages or volume of debt check requests

Requirements

Minimum Qualifications: Two (2) years of public service, customer service, clerical, or collections experience; OR An Associate’s degree or higher from an accredited college or university, PLUS at least one (1) year of public service, customer service, clerical or collections experience.

Qualifications

Education, Training, and Experience: Two (2) years of public service, customer service, clerical, or collections experience; OR An Associate’s degree or higher from an accredited college or university, PLUS at least one (1) year of public service, customer service, clerical or collections experience.

Benefits

For Information on our employees' benefits, please visit our benefits website at: https://www.chicago.gov/content/dam/city/depts/fin/benefits-office.html

Pay

Starting Salary: $51,936

Schedule

Days: Monday – Friday
Hours: 8:30 am – 4:30 pm

Selection Requirements

This position requires applicants to take an assessment. Candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview and assessment, will be selected in seniority/lottery order.

Commitment to Diversity

The City of Chicago has adopted the following ordinances: 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA), and/or Chicago Public School (CPS) high school graduates, to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders.

Application Evaluation

Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state, and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code.

References

All references to political sponsorship or recommendation must be omitted from all application materials submitted for city employment.