Collections Representative

Responsibilities

• Handle inbound calls, make outbound calls to assigned external clients.
• Able to collaborate with various departments to resolve client business concerns resulting in a positive client experience.
• Responsible for managing portfolio and reducing AR > 90.

Qualifications

• Required Qualifications: High School Diploma / GED OR equivalent work experience
• Must be 18 years or older 3+ years of experience in Billing collections
• 1+ years of customer service experience OR experience in a medical office, health care, call center, or office setting with analyzing and solving customer problems
• Experience with QBS billing experience
• Experience with researching / analyzing data and communicating recommendations to management
• Responsible for managing a portfolio of client bill accounts and directly impact the collection of the AR > 90
• Perform research on outstanding accounts and establishing a rapport with clients to collect revenue
• Proficient in translating health care - related jargon and complex processes into simple, step - by - step instructions customers can understand and act upon
• Familiarity with computer and windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work our full time (40 hours / week), 8-hour shift schedules during our normal business hours of 8:30 am - 5:00 pm EST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime.

About the Role

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Benefits

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!