Collections Representative

About the role

We are looking for a Collections Representative to deliver a high level of customer service by helping to resolve delinquent customer accounts.

Responsibilities

• Initiate collection activities on past due accounts (calls, letters, and emails) and follow-up on all items
• Process credit card payments including posting to accounts and logging activity
• Provide a high level of customer account management by properly maintaining account information and data
• Communicate with Customer Service Center (CSC) employees to verify and correct posted items when necessary
• Resolve all dispute cases to a mutual satisfactory end between the customer and company
• Analyze accounts receivable information to determine priority and produce aging reports

Requirements

• High School diploma, GED or equivalent training and experience
• A minimum of 1 - 2 years of collections experience preferred

Benefits

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• 401(k) with company match and immediate vesting
• New employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts
• Competitive pay plus incentive potential

For eligibility, the number of days provided under our PTO plan, and other information about benefits, visit https://jobs.suburbanpropane.com/benefits/.

About the company

Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states.