Collections Representative

Job Summary

The Langley Collections Representatives communicate with members on their delinquent accounts by phone. They recommend and negotiate solutions to improve member account statuses. They make outbound collection attempts to members by telephone and/or letter to determine reasons for delinquency and assist them in bringing the account current on financial products like automobiles, personal loans, credit cards, mortgages, etc.

Essential Functions, Duties, And Responsibilities

• Recommends resolutions to members with delinquent accounts by phone, managing and following up when payment arrangements have not been met.
• Makes outbound collection attempts to members by telephone and/or letter to determine reasons for delinquency and assist them in bringing the account current on financial products like automobiles, personal loans, credit cards, mortgages, etc.
• Performs skip tracing inquiries and activities, as necessary, to obtain contact information to contact members.
• Processes payment transfers and check by phone requests for members.
• Navigates multiple systems to contact, track, and monitor member accounts.
• Utilizes negotiation skills to resolve defaults and delinquencies on members' accounts.
• Initiates repossession procedural workflows or legal workflows for review and assignment within a timely manner.

Qualifications

• One year of collections experience preferred; customer service, sales or related experience is required.
• One year of college or technical school preferred.

Pay Range

Targeted Pay Range: $17.64 - $21.78

Benefits

• Comprehensive employee benefits package including affordable medical, dental, and vision plans, educational assistance, support for student loan repayment, career growth opportunities, and more.
• Time Off: Generous Paid Vacation starting from day one, with progressive increases up to a maximum cap, 13 paid holidays, including birthdays and the day after Thanksgiving, and floating holidays.
• Financial Security: Highly competitive 401K plan with a 6% company match, immediate vesting, and ROTH IRA option; company-covered short- and long-term disability insurance; complimentary life insurance; and the choice of additional voluntary life insurance; flexible health care and dependent care benefits.

Physical Requirements

• Frequently sits, uses hands to finger, handle, or feel, and talks or hears.
• Sometimes stands, walks, and reaches with hands and arms.
• Close vision required (at 20 inches or less).

Working Conditions

• Temperature-controlled office environment with moderate noise levels.

Our Keys To Success

• Service Champion: Adopt a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassador: Demonstrate a passion for Langley's vision, encouraging diversity, equity, and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action: Adapt to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven: Collaborate across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learner: Maintain an understanding of Langley's business and how value is delivered to members and actively pursue opportunities to grow oneself and strengthen the organization.