Collections Representative

Primary Responsibilities

• Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant information
• Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
• Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits
• Prepare and submit reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details

Required Qualifications

• A High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in an office, administrative, clerical, or customer service environment using phones and computers as the primary job tools
• Experience with Microsoft Word (creating & editing documents) and Microsoft Excel
• Must reside within a commutable distance to the office located at 115 W Wausau Ave, Wausau, WI 54401
• Ability to work full-time (40 hours per week). Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime

Preferred Qualification

• Experience working in a healthcare environment

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

• Life Resources and support to focus on what matters most to you, in every facet of your life.

• Emotional Education, tools and resources to help you reduce and manage stress, build resilience and more.

• Physical Health plans and other coverage to support wellness for you and your loved ones.

• Financial Benefits for today and to help you plan for the future, including your retirement.