Collections Representative

Position Summary

Responsible for the collection and resolution of delinquent auto loan/lease accounts. Utilizes telephone, automated dialer, and written correspondence in a fast-paced goal-oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts.

Essential Job Duties And Responsibilities

• Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information.
• Confirms account holder by following safeguards procedures on every call.
• Documents conversations and arrangements accurately in the collection system.
• Adheres to collection standards of conduct policy on all accounts including third parties.
• Treats all contacts in a courteous and professional manner.
• Reviews customers’ files and offers programs to qualified customers to minimize delinquency.
• Uses established procedures to make effective use of extensions and due dates to changes to resolve delinquent accounts.
• Utilizes collection skip tools to locate accounts leading to resolution.
• Recommend accounts for repossession or legal action.
• Maintains delinquent rates at or below objectives.
• Mets daily and weekly production goals (Calls and dollars collected).
• Compliance with all company policies and procedures.

Qualifications and Competencies

• Experience: Minimum 2 years customer facing related experience and/or 1 year collection-related experience.
• Educational Requirements: High school diploma/GED.
• Reliable Transportation and Commutable Distance: Must have reliable transportation and live within a commutable distance of one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; Phoenix, AZ.

Physical Requirements

Complete for your position – e.g. periods of sitting, standing, walking, close vision for computer work, speaking, hearing, driving if required. Reach, lift and/or move up to 10 lbs.

Pay And Benefits

• Pay Rate: $19–$24/hour, based on experience and skills.
• Start Date: Our next onboarding class is scheduled to begin August 10, 2026.
• Potential Bonus: Performance-based monthly bonus opportunities.
• Supplemental Pay: Referral bonuses.
• Flexibility: High-performing associates can create their own weekly work schedules.
• Hybrid Work Arrangement: When not working remotely, enjoy office spaces with breathtaking views.
• Dress Code: Comfortable, casual work environment.