Collections Representative

About the role

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Opportunities at Northern Light Health, in strategic partnership with Optum.

Responsibilities

• Actively participate in team huddles and meetings by way of sharing knowledge, requesting information, and recommending process improvements
• Work closely by way of problem solving with peers and leaders to address payer issues or changes that directly impact the accounts receivable
• Resolve assigned accounts in a timely and accurate manner, which maximizes reimbursement in compliance with payer regulations and the department's policy and procedures
• Take necessary AR adjustments in accordance with the department's adjustment policy
• Meet or exceed the Northern Light Health performance standards as it relates to quality and productivity
• Request relevant information from appropriate revenue cycle and clinical departments as required by payer
• Ensure assigned discharged and final billed accounts are not aging and are escalated timely
• Thoroughly understand the department's key performance indicators
• Maintain the knowledge of payer policies; complete AAHAM or other healthcare related webinars

Requirements

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ year of healthcare back-end revenue cycle experience (billing, collections, OR A / R)
• Experience working with denied healthcare claims
• Experience working with insurance companies to verify the status of denied claims and ensure timely payment
• Ability to work full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 4:30 pm EST

Qualifications

• Experience working with Medicare Advantage payers
• Telecommuting Requirements
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Skills

Not specified

Benefits

Comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

Full time, Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 4:30 pm EST (Eastern Standard Time zone).