Collections Representative

What to expect in this role

• Contact customers to collect payment on past due invoices.
• Analyze past due accounts to determine a course of action to collect.
• Research transactions and review contracts to determine the best course of action to collect payment.
• Participate in the preparation of collection reports.
• Respond to customers in a timely manner.
• Document collection notes with accuracy.

Requirements

• A high school diploma or equivalent.
• Excellent communication and organizational skills.
• Working knowledge of Microsoft Excel/Word.
• Detail oriented, analytical, ability to handle multiple priorities.
• Minimum 2 years of corporate collections experience.
• Experience in corporate collections handled in a customer service manner.
• Must be able to meet deadlines and be a team player.

Qualifications

• Ideal candidates have a professional and assertive approach with customers while also thinking analytically to solve issues.

Benefits

• Competitive pay & benefits package includes:
• Medical, dental, and vision coverage for you & your family.
• Virtual medical and mental health care coverage.
• Pre-tax medical & dependent care flexible spending accounts.
• Health Reimbursement Arrangement.
• Company matched 401(k) retirement savings account.
• Company-paid short & long-term disability and life insurance.
• Employee Assistance Program.
• Paid Time Off.
• Hybrid work schedule.
• On-site fitness center.
• Wellness program.
• Company events.