Collections Representative

About the role

We are seeking a detail-oriented individual to join our incentive-based collection team. This role is ideal for those with experience in call centers, collections, or commission-driven roles.

Responsibilities

• Conduct outbound calls to customers to resolve issues and collect payments.
• Evaluate alternative courses of action and make quick decisions to ensure customer satisfaction.
• Manage multiple priorities while maintaining a professional and friendly demeanor.
• Represent our company values and adapt to the fast-paced nature of our business.
• Work flexible hours, including weekdays and Saturdays.

Requirements

• Clear communication skills, both oral and written.
• Exceptional customer service abilities.
• Quick and accurate decision-making skills.
• Ability to manage multiple priorities efficiently.
• Demonstrate the ability to influence others positively.
• Professional and friendly demeanor.
• Flexible schedule to accommodate business needs.

Qualifications

• 1+ year of experience working in an outbound call center.
• 1+ year of collections experience is highly preferred.
• 1+ year working in the timeshare/Vacation Ownership industry is a plus.
• Strong communication and negotiation skills.
• Good time management and organizational skills.
• Prior experience working in a call center, or a commission-driven role.
• Bilingual Spanish is highly preferred.
• Enthusiastic, energetic, and self-motivated.

Benefits

• Competitive benefits package including health insurance with HSA and FSA options, dental insurance, vision insurance, life/AD&D insurance, short-term and long-term disability coverage, 401(k), paid time off, paid holidays, employee referral program, employee and family discounts, growth opportunities, and more!
• New hire guarantee of $800 performance incentive for the first three full calendar months of employment!

Pay

$16 per hour, with an added $1,500 - $2,500 monthly performance-based incentive potential! (Averaging $25-26/hr!)

Schedule

Monday - Friday (3 days will be an 8 am-5 pm shift, 2 days will be a 9 am-6 pm shift) Every other Saturday (If you work on Saturday your day off will be during the week). Sundays: Always off

Contact

To apply, sign up to join our mailing list and hear about future opportunities: Exploria Resorts Recruitment Form #INDND