Collections Representative

Essential Duties and Responsibilities

• Investigate, analyze, and follow up for the collection of overdue accounts.
• Handle heavy volume of phone calls and email correspondence with customers and company employees.
• Organize, plan, and prioritize responsibilities maximizing accuracy and efficiency.
• Maintain current information in customer files documenting correspondence and processes.
• Correspond with customers and answer questions regarding their accounts, determine reasons for non-payment, and review credit terms.
• Review daily orders to be held or released based on credit status.
• Negotiate payment of past due invoices or payment schedules based on customers' financial situations.
• Cook with customer credit changes with the credit department.
• Document customer financial status for further credit analysis.
• Establish and maintain good working relationships with customers and other SCR, LLC departments.

Requirements

• Regular on-site work required.
• One year of similar administrative experience in an office environment.
• A stable past employment history.
• Experience using Microsoft Outlook and Excel.
• Excellent written and verbal communication skills.
• Fast and accurate typing skills.
• Excellent organizational skills and keen attention to detail.
• Strong interpersonal skills with the ability to work well in a team environment.
• Ability to multi-task and prioritize multiple deadlines.
• A strong, positive, can-do attitude.
• Able to work in a fast-paced environment with shifting priorities.