Collections Representative

About the role

We’re seeking a Collections Representative to work at a premier medical technology organization in Chelmsford, MA.

Responsibilities

• Actively collect payments from customers with unpaid invoices and develop strong relationships with primary contacts at assigned accounts.
• Work internally with multiple departments to resolve issues causing delayed payments and collaborate with customers to establish payment plans.
• Review credit hold reports, release orders to support sales, and identify potential risk concerns with assigned accounts.
• Maintain effective, professional communication with customers at all organizational levels.
• Ensure compliance with company policies and departmental standards for collection efficiency (CEI), days sales outstanding (DSO), and past due results.
• Resolve short payments, support unapplied/on account payments, process refunds on credit balance accounts, and follow up on shortage claims.

Requirements

• An Associate’s Degree or equivalent experience.
• A minimum of 2–3 years of experience in a professional finance or accounting environment, with a proven track record in business-to-business collections.
• Possess working knowledge of ERP systems and advanced proficiency in Microsoft Excel.
• Demonstrate strong interpersonal and customer service skills, with the ability to communicate clearly and professionally.
• Exhibit initiative in problem-solving, data validation, and making process improvement recommendations.
• Can multitask, manage deadlines, and work effectively as part of a team.
• Experience with Oracle Cloud or SAP (preferred).
• Knowledge of SaaS and/or software contracts is a plus.

Qualifications

• Passport (if required for travel).

Skills

• Microsoft Excel.
• ERP systems.
• Oracle Cloud or SAP (preferred).
• SaaS and/or software contracts (plus).

Benefits

This position offers a variety of benefits including:

• Medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• Retirement savings plan.
• Service bonus and holiday pay plans (earn up to eight paid holidays per benefit year).
• Transit spending account.

Pay

$32.00 - $37.00 per hour.

Schedule

1st shift, Monday–Friday (8am–5pm).