Collections Manager | Base + Commission - Auto Acceptance

Collections Manager Job Responsibilities

• Manage and drive the overall performance of the Collections Department
• Monitor, audit, and evaluate collection activity across all accounts
• Lead team meetings and establish clear goals and expectations
• Provide coaching, feedback, and performance management for collectors
• Assist in hiring, onboarding, and developing team members
• Conduct collection calls and assist customers with payment arrangements
• Review accounts and assess collection effectiveness and call quality
• Analyze daily reports and performance metrics
• Handle escalated customer concerns and complex account issues
• Ensure compliance with FDCPA and all applicable regulations
• Perform skip tracing, residence, and employment verification
• Manage repossessions, including notices, agency coordination, and auctions
• Oversee payment processing and daily deposits
• Track GAP claims, warranty claims, and insurance follow ups
• Coordinate paid in full accounts and title releases
• Process refunds, vendor invoices, and support accounting functions
• Report delinquency trends and performance insights to leadership
• Support team members with difficult accounts and problem resolution
• Maintain accurate records and organized documentation
• Foster a positive, team-oriented work environment

Collections Manager Job Qualifications

• 5+ years of collections experience (auto collections preferred)
• Previous supervisory or management experience strongly preferred
• Strong knowledge of collections regulations (FDCPA, right to cure states, etc.)
• Excellent leadership, communication, and problem-solving skills
• Ability to analyze data, manage priorities, and drive team performance
• Comfortable working across multiple systems and platforms
• High School Diploma or GED required (additional education a plus)
• Valid driver’s license with acceptable driving record

Pay & Benefits

• Pay Range: $75,000 – $90,000 annually (based on experience and qualifications)
• In addition to competitive pay, we offer employer-subsidized medical and Dental insurance
• Company Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• Voluntary benefits include Short and Long Term Disability, Critical Illness, Accident, Pet, and supplemental life insurance
• 401(k) with Company Match
• Paid Time Off that begins accruing from Day 1
• Employee discounts on vehicles, parts, and service