AR Commission Collections Manager

Position Summary

As AR Commission Collection Manager, you will work closely with staff and company’s Marketing, Sales and Operations teams to ensure the transactional accuracy and enhance the efficiency of the commission payment process. You will be responsible for a variety of follow-up commission questions from agents, both routine and complex. You will work with marketing to help process commission chargebacks related to agency of record transfers and ensure that amounts due back to the company from agents are processed and applied timely and accurately.

Essential Functions

• Ensure commission or sales incentive payments have been properly processed.
• Respond to escalated calls from the Marketing department regarding complex commission or sales incentive-related processing questions or problems.
• Maintains appropriate records of communications with agents.
• Prepares monthly/quarterly commission and sales incentive payment summary reports for agencies, or ad hoc reporting requests as needed.
• Interacts with agents to analyze and resolve non-routine/complex payment inquiries and disputes.
• Processes manual commission statements if required.
• Resolves and reconciles individual transactions to the total of the statement and the cash receipt.
• Collaborate with the Operations team regarding any system issues and work collaboratively with all stakeholders to find solutions and communicate resolutions.
• Coordinate with the Operations team regarding any system issues and work collaboratively with all stakeholders to find solutions and communicate resolutions.
• Resolve any outstanding agent commission balances due to the company.
• Aid in the development and implementation of process improvements.
• Identify payment processing system enhancements.
• Participate in other commission and sales incentive projects as needed.
• Review and resolve any stale checks to agencies.
• Aid in the preparation of agent 1099 commission reporting and respond to any follow up inquiries from agents related to issued 1099s.
• Navigate and pull data from multiple complex systems efficiently.
• Apply funds received for balances due by agents to the company and deposit checks as/when applicable.
• Create training materials to train and mentor staff.
• May perform other responsibilities as assigned.

Qualifications

• Required Education and Experience: Undergraduate degree in business administration, accounting, finance or related field. A minimum of three (3) years of work experience in AR and collections.
• Essential Skills: Strong verbal and written communication skills for interaction with agents in addressing agent inquiries. Strong analytical skills and ability to research and evaluate complex payment process issues and financial information. Strong organization and planning skills to set priorities, and to plan work. Ability to relate agent’s questions/problems to the company’s commission payment process and formulate analytical scenarios and conduct analyses. Ability to effectively operate with other departments and management to address challenges and collaboratively work to find solutions. Strong MS Excel and Word skills to prepare, analyze and properly present large sets of data.