Collections Coordinator

This is a Fully Remote Job About Our Client:The organization is a provider of fire protection and safety solutions focused on safeguarding lives and property. With over 100 years in the industry and offices across the United States, it offers comprehensive fire protection services including installation, inspection, maintenance, and repair of critical fire and life safety equipment. About the Opportunity:The COLLECTIONS COORDINATOR is responsible for managing and resolving account receivable balances within an assigned portfolio. This role ensures timely and efficient collection of debts, contributing to the financial health of the company while maintaining positive customer relationships. Responsibilities:Communicate with customers about overdue payments courteously and professionally.Guide customers in using online payment portals.Collaborate with internal teams to resolve billing discrepancies and meet collection goals.Reconcile accounts and maintain accurate customer notes.Monitor collection performance, aging receivables, and key metrics; report and escalate issues.Identify opportunities to improve collections processes and customer experience.Stay updated on regulations to ensure compliance; file bankruptcy claims as necessary.Maintain positive customer relationships and resolve disputes amicably. Requirements:High school diploma or GED required; Associate’s Degree in business preferred.Minimum 2 years of accounts receivable or business-to-business collections experience.Preferably experienced with project management job collections including retainage and progress billing.Prior exposure to contract collection, liens, and coordination with law offices is preferred.Customer service experience in technical or service industries preferred.Basic knowledge of fire protection systems is a plus but not required.Strong organizational and communication skills.Proficient with MS Outlook, Word, and Excel.Self-starter capable of adapting to changing business needs.Able to support full-time office hours Monday to Friday in the Mountain time zone. Pay Range and Compensation Package:$23.00/hour - $26.00/hour. Actual pay based on qualifications, experience, skills, and other factors. Benefits & Perks:Health, dental, and vision insurance.Retirement plans.Company-paid and voluntary life insurance.Company-paid short-term disability; voluntary long-term disability.Critical illness and accident insurance.Paid time off.Training, tools, equipment, and annual boot allowance for eligible employees.Opportunities for career advancement. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.