Collections Coordinator

About the role

The Collections Coordinator’s primary focus is to monitor accounts receivable and pursue past-due balances.

Responsibilities

• Monitor AR aging reports and follow up on overdue accounts
• Contact customers regarding past-due invoices
• Negotiate payment plans when needed
• Escalate delinquent accounts to management or collections agencies
• Document collection efforts in system
• Follow and suggest updates to internal operating procedures (IOPs) for AR functions
• Maintain accurate documentation and notes in AR systems
• Act as a backup for daily customer payment application to ensure continuity of operations
• Prepare and provide reports and updates (Days Sales Outstanding, percent past due, collection effectiveness, etc.) to management as required
• Provide excellent service to vendors and colleagues, ensuring accuracy and professionalism
• Perform general office work as needed, including but not limited to answering phone calls, operating general office equipment (computer, scanner, fax)
• Other duties as assigned

Requirements

• High school diploma or equivalent required; further education or training a plus
• 2+ years of collections/accounts receivable or related office/accounting experience preferred
• Experience in negotiation, conflict resolution
• Strong data entry skills with high attention to detail and accuracy
• Ability to manage high volumes of work while meeting deadlines
• Proficiency with Microsoft Office (Excel, Word, Outlook); experience with ERP or accounting software a plus

Skills

• Customer service orientation when working with vendors and colleagues
• Accuracy and attention to detail
• Strong organizational and time management skills
• Analytical thinking and problem-solving ability
• Team-oriented with a positive and professional attitude
• Desire and drive to learn and grow
• Understanding and responsive to situations that require a sense of urgency
• Consistent in follow-up and follow-through
• Credible with a high level of personal integrity
• Loyal and dedicated to the success of colleagues and team members
• Optimistic toward all activities, able to transmit this optimism to others
• Adaptive to ICAT’s core values

Pay

Hourly Rate Range: $25.72 - $30.25

Location: Onsite in Piscataway, NJ