Collections Coordinator

Our client is seeking a Collections Coordinator to support the firm's financial operations by managing aged receivables, driving collection efforts, and partnering closely with attorneys and firm leadership to resolve outstanding balances. This role requires a confident communicator who can effectively navigate attorney relationships, provide financial updates, and support strategic follow-up with clients.

Responsibilities

• Attorney & Practice Group Support: Partner with attorneys to review aging reports, address billing concerns, and develop collection strategies; communicate collection risks, client concerns, and account issues to attorneys and management; prepare concise account summaries for attorney meetings and client discussions; serve as a primary resource for attorneys regarding account status and collection-related matters.
• Collections & Client Outreach: Monitor AR aging reports and identify accounts requiring follow-up; contact clients regarding past-due balances via phone, email, and written correspondence; maintain detailed documentation of collection activity, payment commitments, and client communications; coordinate payment arrangements and escalate delinquent accounts as needed.
• Account Review & Resolution: Investigate payment discrepancies, disputes, and account issues in collaboration with legal assistants and accounting staff; work with billing teams to resend invoices, process adjustments, and resolve billing-related concerns; partner with cash applications teams to ensure accurate payment posting.
• Reporting & Administrative Support: Maintain collection notes, account statuses, and follow-up schedules; prepare periodic collections and AR activity reports for management; assist with month-end accounts receivable close processes, reconciliations, and variance analysis; support collections-related process improvement initiatives and special projects; perform other duties as assigned.

Qualifications

• High school diploma required; Associate's or Bachelor's degree in Accounting, Finance, or Business preferred.
• 5+ years of accounting, bookkeeping, accounts receivable, or collections experience.
• Prior collections experience preferred, ideally within a law firm or professional services environment.
• Experience working directly with senior stakeholders and managing sensitive account matters.
• Experience with legal billing systems, 3E preferred.