Collections Clerk - (Full Time)

About the role

Madisonhealth is seeking a meticulous Collections Clerk to collect on balances of patient accounts. The incumbent will represent Madisonhealth during the collection process, requiring the ability to be empathetic and firm while helping patients and their families arrange for payment of services.

Responsibilities

• Make contact with patients via telephone calls and letter correspondence to successfully complete the collections process.
• Identify accounts for transfer to the bad debt process if previous collection efforts have been unsuccessful.

Requirements

• Previous collections experience, 1 year preferred.

Skills

• Positive attitude.
• Exceptional interpersonal skills.
• Ability to effectively communicate written and verbally.
• Proven problem solving and decision making skills.
• Ability to work as a team member and individually.
• Competent computer skills including but not limited to Microsoft Office.
• Proven integrity, initiative, and respect.

Schedule

Full Time, Monday-Friday. Core hours: 8:30am - 5:00pm with alternate schedules available: 9:30am-6:00pm or 11:00am-7:30pm.

Benefits

• Retirement: 457(b) and Hospital Pension Plan - 401(a).
• Health Benefits:
  • Health Insurance.
  • Dental and Vision Insurance.
  • Flexible Spending Account.
  • Life Insurance.
  • Supplemental Plans.
  • 340B Pharmacy Program.
  • Madisonhealth Services Discount.
• Paid Time Off:
  • Regular Part Time - 3.69 hrs per pay period.
  • Full Time - 6.77 hrs per pay period.
  • Long Term Sick - percentage of hrs worked.
• Work-Life Balance - Employee Assistance Program:
  • Personal counseling (in-person and virtual).
  • Life management services (child and senior care, moving, pets, home repair, disaster support, discounts, etc.).
  • Senior care management.
  • Child care referral services.
  • Lifestyle coaching.
  • Health and wellness resources.
  • Legal & financial services.
  • Support tools for managers.
  • Onsite and virtual trainings.
  • Critical Incident Stress Management services when tragedy happens.