Collection Specialist - Full Time

Key Responsibilities

• Serve as primary representative for patient inquiries/calls
• Contacting clients via phone, email, and mail regarding delinquent accounts to secure payment as required within a reasonable timeframe.
• Promptly and expeditiously responds to customer inquiries, resolving discrepancies, processing and reviewing account adjustments.
• Maintains accounts by reviewing and updating account statuses, identifying delinquencies and resolving billing disputes.
• Maintains documentation accurately with detailed records of all collection actions, communications and payments.
• Prepare ageing reports, processing payments and conducting skip tracing to assist in location services.
• Provides high level problem solving, to assist clients with identifying alternative payment options and payment plans.
• Adheres to legal standards and company policies regarding debt collection practices and processes.
• Maintains knowledge of government and commercial insurance and Credit & Collections policies
• Maintains confidentiality of patient information while on the phone or in-person
• Consistently maintains aged invoices utilizing various reports and the collection module using Zoll Rescue Net
• Clearly communicates potential problems and concerns that may affect collections in a timely and discrete manner.
• Consistently meets and maintains productivity goals and defined benchmarks on a weekly basis.

Education & Experience

• High school diploma or GED equivalent
• 3-5 years Accounts Receivable follow up experience
• Prior experience with Ambulance/EMS/Medical billing preferred
• Previous Collections and Customer Service experience preferred

Knowledge, Skills and Abilities

• Knowledge of HIPPA and Healthcare standards
• Familiarity with Medicaid and Medicare Guidelines
• Working knowledge of Web based applications and Microsoft Office, including Excel and Word required
• Communicate effectively, both verbally and in writing; ability to understand and carry out verbal and written instructions.
• Analytical skills to gather and interpret data
• Ability to exercise sound judgment and discretion at all times
• Strong interpersonal skills
• Excellent organization skills: attention to detail and follow-through
• Resolve issues quickly and efficiently
• Able to multitask, take charge and ownership of tasks
• Able to work independently and in a team setting
• Handle highly confidential information with complete discretion
• Able to work in a Fast paced, high demand environment