Collections Specialist-Part Time

About the role

The Collections Specialist position is responsible for ensuring that the company receives all necessary payments from debtors.

Responsibilities

• Monitor accounts to identify outstanding debts.
• Investigate historical data for each debt or bill.
• Find and contact clients to ask about their overdue payments.
• Take actions to encourage timely debt payments.
• Process payments and refunds.
• Resolve billing and customer credit issues.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status.

Requirements

• Associate’s degree or a combination of education and relative experience.
• Proven experience as a Collection Specialist or similar role.
• Knowledge of billing procedures and collection techniques.
• Familiarity with laws related to debt collection (e.g. FDCPA).
• Working knowledge of MS Office and databases.
• Comfortable working with targets.
• Patience and ability to manage stress.
• Excellent communication skills (written and oral).
• Skilled in negotiation.
• Problem-solving skills.

Work Environment

The work environment involves monitoring typical office safety and environmental conditions within the designated facility. Must be able to stay seated using a computer for extended periods of time in an office environment.