Collections Associate (Aderant)

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries. We’re a people-powered organization with a presence in North America, the UK, Europe, and Asia Pacific, employing thousands globally to help clients operate more efficiently and effectively.

About the role

The Collections Analyst will assist in managing day-to-day collections operations for firm partners and establish a system for monitoring and encouraging cash receipts. This role involves collaborating with billing admins and billing attorneys to prioritize collections follow-up.

This position operates remotely with a shift of Mon-Fri, 10am - 7pm.

Responsibilities

• Monitor and collect outstanding invoices through direct contact and follow-up with partners and clients as assigned, ensuring timely remittance per firm policy.
• Generate and/or revise monthly client reminder statements according to firm policy and departmental procedures.
• Provide reports reflecting accounts receivable analyses, DSO, bad debt reserves, key performance indicators, and other agreed-upon metrics on an established or ad-hoc basis.
• Support budgeting, forecasting, and ad-hoc reporting tailored to client needs, including participation in meetings with firm management.
• Work closely with senior management to resolve issues proactively and report on daily activities impacting collections results.
• Create estimates of projected collections, adhere to client deadlines, and provide rolling updates throughout the month.
• Prepare documents for write-off of accounts receivable in compliance with the firm’s approval policy.
• Assist in transitioning matters handled by departing attorneys, determine inactive matters for closure, and collaborate with departed attorneys to collect open invoices.
• Research and monitor unapplied payments.
• Ensure compliance with payment arrangements and terms.
• Develop strong working relationships with assigned partners to provide best-in-class customer service for all collection-related needs.
• Identify process issues and implement solutions to drive bottom-line results.
• Meet or exceed all assigned deadlines.

The daily tasks for this position may vary depending on client or departmental needs.

Working conditions

• Position operates in environments with 24/7 operations; shift requirements may vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional environment, including remote/home settings.
• Business casual or professional attire is required.

Requirements

• Associate Degree or advanced degree preferred, with a concentration in Business, Accounting, or Finance. Commensurate experience may substitute for education based on employment history.
• 2+ years of hands-on collections experience, preferably in a law firm or professional services environment.
• Ability to provide high-level customer service in a fast-paced environment.
• Strong organizational, interpersonal, and communication skills, with the ability to work across all levels of personnel.
• Advanced proficiency with pivot tables and complex spreadsheet analysis.
• Excellent time and task management skills, with keen prioritization to meet collections targets.
• Experience with ARCS, Star Collect, Aderant, Elite, or other legal billing systems is preferred.
• Resourcefulness in developing alternative solutions and meeting deadlines in a real-time, fast-paced environment.

Supervision

Reports to: Financial Support Service Manager, Financial Support Services Supervisor, Account Manager, or Account Supervisor.

Direct reports: None.

Job relationships

• Internal: Works closely with the Financial Support Services team.
• External: Client-facing role.

Pay

The salary range for this role is $17.74/hour - $28.80/hour. Starting pay is determined based on education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and business needs. Roles typically follow step progressions to a target rate or set increments over time. Total compensation may also include overtime, shift differential, call-in, and/or stand-by pay.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Disability insurance.
• 401(k) with company match.
• Life insurance and other voluntary supplemental insurance coverages.
• Parental leave and adoption assistance.
• Tuition assistance.
• Employer/partner discounts.