Associate, Specialty Collections

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values-driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

About the role

This employee is responsible for managing a queue of delinquent and non-delinquent accounts and investigating, monitoring, and resolving specialty accounts. The position will comply with internal policies and procedures on handling specialty accounts. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve seamless customer experiences; this includes supporting other departments as necessary to meet the business need.

Responsibilities

• Manage a queue of delinquent and non-delinquent accounts
• Handle inbound and outbound calls as needed per position
• Ensure all account activity is properly documented per department standards
• Perform medium to heavy skip tracing activities utilizing free and paid tools such as Accurint, TLO etc. (where applicable)
• Manage repossession assignments and all relevant activities (where applicable)
• Adhere to department standards for effective queue management
• Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance
• Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership
• Perform all other duties as assigned

Requirements

• 2+ years collection or relevant experience (automotive preferred)
• High school graduate or GED equivalent
• Bachelor’s degree preferred
• Basic computer skills - Knowledge of Windows including Word and Excel
• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers
• Skip tracing skills - Ability to utilize various skip tracing tools (where applicable)

Benefits

• Hybrid work schedule offering 4 on-site days and 1 remote day per week
• Vehicle benefits designed around your role, including monthly allowances and purchase and lease discounts
• Flexible health coverage with medical, dental, and vision plans, including no cost and low-cost options
• Annual employer HSA contribution to help offset healthcare expenses
• 401(k) with company match and immediate vesting
• 100% company paid life and disability insurance
• Wellbeing programs at no cost to you, including gym benefits and health resources
• Generous parental leave to support growing families
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

At HCA, our benefits are more than perks — they’re part of our commitment to supporting you at work and in life.

Pay

Minimum Salary: $48,552.00

Maximum Salary: $72,828.00

Schedule

• Full-time
• Non-exempt