Collection Associate

Job Summary

Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.

Major Tasks, Responsibilities, And Key Accountabilities

• Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
• Receives payments and posts amount paid to customer account.
• Documents information about financial status of customer and status of collection efforts.
• Reviews and monitors assigned accounts and all applicable collection reports to maintain up-to-date customer records.
• Maintains clear documentation of customer contact through the collection or dispute process.
• Sets up and follows up on collections calls.
• Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
• Solves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.
• Refers complex, unusual problems to supervisor.

Nature and Scope

Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor. None. Work Environment Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required.

Education And Experience

HS Diploma or GED strongly preferred. Generally 2-5 years of experience in area of responsibility. Specialized skills training/certification may be required.