Collections Associate (Aderant)

Our client operates in the business support services industry, providing skilled administrative support, document production, presentation design, and marketing and communications services. They serve clients primarily in legal, financial, and professional services sectors worldwide, with a global presence in North America, the UK, Europe, and Asia Pacific. The company addresses operational efficiency challenges by delivering tailored support solutions at scale.

About the Opportunity

The Collections Associate role is focused on managing day-to-day collections operations to ensure timely cash receipt for firm partners. The position involves monitoring outstanding invoices, facilitating follow-up with billing staff and attorneys, and providing analytical reporting to support financial performance. This role is integral to maintaining healthy cash flow and supporting the financial goals of the organization.

Responsibilities

• Monitor and collect outstanding invoices through direct contact and follow-up as per firm policy
• Generate and revise monthly client reminder statements
• Provide accounts receivable analyses, including DSO and bad debt reserves, with regular reporting
• Support budgeting, forecasting, and client-specific ad hoc reporting
• Collaborate with senior management to resolve issues impacting collections
• Prepare estimates of projected collections and provide ongoing updates
• Handle documentation for accounts receivable write-offs according to approval policies
• Assist in transitioning matters from departing attorneys and manage inactive cases
• Research and monitor unapplied payments
• Ensure compliance with payment arrangements
• Develop strong relationships with assigned partners to support client collection needs
• Identify process issues and implement solutions
• Meet or exceed assigned deadlines

Requirements

• Associate degree or higher in Business, Accounting, or Finance preferred; equivalent experience considered
• Minimum 2 years collections experience, preferably in law firms or professional services
• Strong customer service skills in fast-paced settings
• Ability to manage high volume tasks with attention to detail and prioritization
• Proficiency with pivot tables and complex spreadsheet analysis
• Excellent organizational, interpersonal, and communication skills
• Experience with ARCS, Star Collect, Aderant, Elite, or similar legal billing systems preferred
• Resourceful with problem-solving and deadline management in dynamic environments

Pay

The salary range is $17.74/hour to $28.80/hour, with pay determined by education, skills, experience, and other factors. Compensation may include overtime, shift differential, call-in, and/or stand-by pay.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance and voluntary supplemental insurance coverages
• Parental leave and adoption assistance
• Tuition assistance
• Employer/partner discounts