Collaboration Technology Services Specialist

Responsibilities

• Coordinate enterprise video‑conferencing service standards and support across all offices, including international locations without TDS staff; local office teams (except Houston) manage conference scheduling and on‑site setup.
• Perform on‑site setup activities in Houston with the CTS team and local technology resources as needed.
• Assist in the operation of the infrastructure that supports videoconferencing equipment.
• Work with the Collaboration Technology Services Manager or Supervisor to execute video editing and file uploading to the firm’s Content Delivery Network (CDN).
• Plan and provide technical support for conferences and presentations, collaborating with local office staff to estimate costs for special events.
• Participate in technical development projects related to audio and video in all offices.
• Serve as liaison for conferencing and equipment needs with outside agencies and hotels for firm events and presentations.
• Evaluate equipment repairs and needs, recommending additional equipment or modifications as required.
• Coordinate videoconference activities of national and international TDS technicians.
• Participate in an on‑call rotation for after‑hours and weekend support for emergency events.
• Perform daily testing of assigned conference rooms for proper functionality and escalate unresolved issues.
• Apply regular firmware or software updates to conference‑room equipment and retest to ensure full functionality.
• Serve as a backup administrator for the firm’s video‑conference systems.
• Perform other duties as assigned.

Education

High school diploma or equivalent required; a degree is preferred.

Experience

Four years of progressively responsible audio‑visual related experience.

Special Knowledge

• Knowledge of A/V applications for the legal field.
• Working knowledge of computer programs such as Adobe Creative Suite and video‑editing software.
• Experience with H.323 and SIP video‑conferencing equipment preferred.

Technical Skills

• Knowledge of A/V equipment and automated control systems, including lighting, program and speech amplification, videotaping, equipment integration, switching capabilities, presentation modes, audio/video recording and duplicating, and digital editing techniques.
• Proficiency with Microsoft Office, especially PowerPoint.
• Proficiency with Adobe Creative Suite and video‑editing software such as Final Cut.

Attributes

Excellent verbal and written communication and organizational skills; ability to work collaboratively with a team of highly‑skilled professionals.

Qualifications

• Ability to direct and lead employees.
• Capability to maintain confidential information.

Working Conditions

• Typical office environment, subject to time pressures and dependent on input from others.
• Additional hours, including nights and weekends, required periodically.
• Physical requirements: ability to lift 30 pounds and stand for long periods.