Technology Services Specialist

Responsibilities

• : Install, configure, and maintain workstations, printers, mobile devices, and peripheral equipment.
• Deployment>: Perform application updates and patches as needed, and provide floor support through regular rounding.
• Customer Service>: Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.
• Collaboration>: Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.
• Communication>: Clearly explain issues, solutions, and instructions to customers.
• Time Management>: Effectively manage multiple tasks and service appointments within scheduled timeframes.
• Technical Documentation>: Read and interpret technical manuals, blueprints, and schematics.
• Adaptability>: Adjust to new technologies, tools, and varying work environments and conditions.
• Self-Sufficiency>: Work independently on ticket resolution and troubleshooting activities.
• Teamwork>: Contribute effectively to team-based projects while supporting shared goals and outcomes.