Technology Services Specialist I [C]

Job Responsibilities

• Design, build, and maintain simple to complex reports and dashboards within Workday, including Advanced, Matrix, Composite, metrics/KPIs and Dashboards using Workday Report writer, worksheets, Discovery Boards and Slides and other tools available.
• Maintain the catalog of available standard and custom reports, including calculated fields in related business objects.
• Optimize existing reports to improve efficiency and user experience.
• Ensure data accuracy and consistency across all reporting solutions.
• Work with HR, Finance, IT and other teams to understand reporting needs and translate business requirements into Workday reports.
• Provide insights and analysis to support decision-making.
• Identify trends and anomalies within HR data.
• Collaborate with HRIS and IT teams to ensure seamless integration of reporting solutions with Workday modules.
• Maintain Workday security settings related to reporting access and permissions.
• Perform rigorous testing of new and modified reports to ensure data integrity.
• Troubleshoot reporting issues and work with stakeholders to resolve discrepancies.
• Provide training and documentation on Workday reporting tools for HR and business users.
• Offer ongoing support and guidance on how to utilize reports effectively.
• Support audit and compliance reporting needs via Workday.

  Required Skills & Experience

  • Minimum three plus (3) years of experience working with Workday Reporting tools.
  • Experience in HRIS, HR, Payroll, or related data management functions.
  • Experience supporting Workday modules such as Core HCM, Payroll, Benefits, Absence, Recruiting and Compensation.
  • Proficiency in Workday Report Writer, Calculated Fields, Workday Prism, and Dashboards.
  • Strong understanding of Workday data structures across Core HCM, Benefits, Compensation, Payroll, Absence, Recruiting and creating and maintaining Prism data pipelines.
  • Strong problem-solving mindset with proven ability to analyze technical and functional issues independently.
  • Excellent written and verbal communication skills, with the ability to engage both technical and non-technical stakeholders.
  • Ability to work autonomously and adapt to shifting priorities in a dynamic, fast-paced environment.

    Preferred Skills & Experience

    • Experience with Workday Security, EIBs, and integrations.
    • Service Tickets: Install, configure, and maintain workstations, printers, mobile devices, and peripheral equipment.
    • Deployment: Perform application updates and patches as needed, and provide floor support through regular rounding.
    • Customer Service: Deliver excellent, personalized service to ensure customer satisfaction and build trusted relationships.
    • Collaboration: Work with other Field Services teams, Nursing teams, and Server teams to escalate and resolve issues.
    • Communication: Clearly explain issues, solutions, and instructions to customers.
    • Time Management: Effectively manage multiple tasks and service appointments within scheduled timeframes.
    • Technical Documentation: Read and interpret technical manuals, blueprints, and schematics.
    • Adaptability: Adjust to new technologies, tools, and varying work environments and conditions.
    • Self-Sufficiency: Work independently on ticket resolution and troubleshooting activities.
    • Teamwork: Contribute effectively to team-based projects while supporting shared goals and outcomes.