Cocktail Servers- Foundation Room

Unity in Diversity — our team members are as diverse as our music venues. With its owned, operated, and managed venues, Live Nation Clubs and Theaters, a division of Live Nation Entertainment, spans a wide range of iconic spaces, including the legendary Fillmore venues and intimate House of Blues clubs throughout the United States. We are the country’s preeminent group of intimate music venues, featuring superior sound and lighting technology in custom-designed environments that bring fans and artists together in unparalleled musical settings. Our mission is to create a profitable and principled global entertainment company that celebrates the diversity and brotherhood of world culture and promotes racial and spiritual harmony through love, peace, truth, righteousness, and non-violence.

About the role

The Foundation Room Cocktail Server is responsible for serving food and beverages to guests in a nightclub environment with a cheerful attitude.

Responsibilities

• Give proper recognition to Foundation Room Members, Live Nation Corporate Executives, and VIPs to instill appreciation for their membership and patronage
• Maintain impeccable knowledge of the steps of service for upscale dining
• Demonstrate expert confidence in both bottle and wine service skills
• Upsell and offer food and beverage suggestions to guests
• Guide and direct guests through their dining experience using recommendation and expertise
• Understand and execute flawlessly the standards and procedures of Bottle Service
• Use articulate vocabulary and adapt to socialize with the current audience
• Maintain exemplary and professional grooming standards
• Handle cash and operate Point of Sales systems
• Anticipate and respond to guests' needs
• Suggestively sell beverages and menu items; take orders
• Answer guest questions, make recommendations, and upsell liquors
• Communicate drink orders to the bar through the Point of Sales system
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight and atmosphere control by circulating through your work area throughout the shift
• Remove dirty glasses, dishes, and ashtrays from tables, including lifting and moving bus tubs up to 25 lbs.
• Keep tables clean and wiped
• Clean spills, remove food, trash, or other obstacles from the floor using proper lifting techniques
• Maintain House of Blues safety and sanitation standards
• Follow housekeeping standards per HOB policy
• Keep current on all standard operating procedures
• Request identification from any guest who appears to be under 30 years of age
• Ensure responsible alcohol service per local ordinance, alcohol awareness training, and HOB alcohol policies
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
• Receive payment and process cash, credit card, or Travelers check transactions according to HOB policy
• Ensure that comp and void checks are processed according to HOB policy
• Assist other servers and staff as needed
• Attend pre-shift meetings conducted by the Manager on Duty prior to the start of each shift

Requirements

• State or County Responsible Alcohol Awareness Training Certification or equivalent
• Minimum of 2 years’ experience serving in an upscale dining and nightlife venue
• Working knowledge of high-end restaurant operations and safe, responsible alcohol service
• Ability to handle multiple tables efficiently with an upbeat, friendly attitude and anticipate guests' needs
• High School Diploma or equivalent
• Flexible schedule, including the ability to work late hours
• Ability to adhere to Dress and Appearance Guidelines
• Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, and point of sales systems
• Ability to deal with intoxicated guests in a positive and safety-minded manner
• 2 years of bottle service experience
• 3 years’ work experience interacting with people in a positive environment
• Tolerance of all cultures, music, and art forms

Preferred Qualifications

• Point of Sales knowledge
• Interest in wines, spirits, and mixology
• Interest in nightlife
• Cash handling experience
• Experience recognizing valid IDs
• Experience in a live music environment

Physical Demands

• Working environment is fast-paced and often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs. using proper lifting techniques