Cocktail Server Foundation Room

Responsibilities

• Ability to give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIP’s to instill appreciation for their membership and patronage
• Impeccable knowledge regarding the steps of service for up-scale dining
• Expert confidence in both bottle and wine service skills
• The ability to up-sell and offer food and beverage suggestions to guests
• Extensive aptitude of culinary terms, methods, and up-scale cuisine
• Capacity to guide and direct guests through their dining experience utilizing recommendation and expertise
• Able to understand and execute flawlessly the standards and procedures of Bottle Service
• Articulate vocabulary with the ability to adapt and socialize with current audience
• Exemplary and professional grooming standards
• Cash handling experience and Point of Sales System experience
• Strong working knowledge of all beverages
• Able to deal with intoxicated guests in a positive and safety minded manner
• Able to anticipate and respond to guests needs
• Suggestively sell beverages and menu items; take orders
• Answer guest questions, make recommendations, up-sell liquors
• Communicate drink orders to bar through Point of Sales system
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Remove dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs.
• Keep tables clean/wiped
• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
• Maintain House of Blues safety and sanitation standards
• Follow housekeeping standards per HOB policy
• Request identification from any guest who appears to be under 30 years of age
• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
• Receive payment and process cash, credit card or Travelers check transactions according to HOB policy
• Ensure that comp and void checks are processed according to HOB policy
• Assist other servers and staff as needed

Qualifications

• TABC Responsible Alcohol Awareness Training Certification or Equivalent
• Must have a minimum of 2 years experience serving in a up-scale dining and night life venue
• Working knowledge of high end restaurant operations and safe, responsible alcohol service
• Able to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs
• High School Diploma or equivalent
• Must have a flexible schedule
• Must be able to adhere to Dress and Appearance Guidelines
• Flexible schedule and ability to work late hours
• Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
• Able to deal with intoxicated guests in a positive and safety minded manner
• 2 years bottle service experience
• 3 years work experience interacting with people in a positive environment
• Tolerance of all cultures, music and art forms
• Point of Sales knowledge preferred
• Interest in wines, spirits, and Mixology
• Interest in Night Life
• Cash handling experience
• Experience recognizing valid ID's
• Experience in a live music environment

Physical Demands/Working Environment

• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques
• Working environment is fast-paced and often loud and stressful