Cocktail Server - Foundation Room

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, with divisions including Ticketmaster.com, Live Nation Concerts, Artist Nation, and Live Nation Network. HOB Entertainment, a division of Live Nation, operates House of Blues venues nationwide, offering live music across multiple genres, southern-style cuisine, and community-focused initiatives like the International House of Blues Foundation.

About the role

Serve food and beverages to guests in a nightclub environment with a cheerful attitude.

Responsibilities

• Anticipate and respond to guests’ needs
• Suggestively sell beverages and menu items; take orders
• Answer guest questions, make recommendations, and up-sell liquors
• Communicate drink orders to bar through Point of Sales system
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight and atmosphere control by circulating through your work area throughout shift
• Remove dirty glasses and dishes from tables, including lifting/moving bus tubs up to 25 lbs
• Keep tables clean and wiped
• Clean spills, remove food, trash, or other obstacles from the floor using proper lifting techniques
• Maintain House of Blues safety and sanitation standards
• Follow housekeeping standards per HOB policy
• Request identification from any guest who appears to be under 30 years of age
• Ensure responsible alcohol service per local ordinance, alcohol awareness training, and HOB alcohol policies
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner; notify manager
• Receive payment and process cash, credit card, or Travelers check transactions according to HOB policy
• Ensure comp and void checks are processed according to HOB policy
• Assist other servers and staff as needed
• Occasionally work Special Events scheduled throughout the venue

Requirements

• CA Food Handlers Card
• Ability to work late hours
• Flexible schedule
• Working knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, and point of sales systems
• 3 years of work experience interacting with people in a positive environment
• Tolerance of all cultures, music, and art forms
• Responsible Alcohol Awareness Training Certification or equivalent
• Ability to deal with intoxicated guests in a positive and safety-minded manner

Preferred Qualifications

• Cash handling experience
• Experience recognizing valid IDs
• Experience in a live music environment

Physical Demands

• Working environment is fast-paced, often loud, and stressful
• Extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

Pay

$16.90 USD hourly. Pay is based on market location, qualifications, skills, and experience.