Cocktail Server - Foundation Room New Orleans

About the role

Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of Ticketmaster.com, Live Nation Concerts, Artist Nation and Live Nation Network. HOB Entertainment, a division of Live Nation Entertainment, operates House of Blues venues nationwide, offering live music genres and southern‑style cuisine, juke‑joint atmosphere, and the World Famous Gospel Brunch. The role is to serve food and beverages to guests in a nightclub environment with a cheerful attitude. Ideal candidates are passionate, motivated, driven, entrepreneurial, resourceful, innovative, forward‑thinking, and committed.

Responsibilities

• Give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIP’s to instill appreciation for their membership and patronage
• Maintain impeccable knowledge regarding the steps of service for up‑scale dining
• Demonstrate expert confidence in both bottle and wine service skills
• Ability to up‑sell and offer food and beverage suggestions to guests
• Extensive aptitude of culinary terms, methods, and up‑scale cuisine
• Guide and direct guests through their dining experience utilizing recommendation and expertise
• Understand and execute flawlessly the standards and procedures of Bottle Service
• Use articulate vocabulary with the ability to adapt and socialize with current audience
• Maintain exemplary and professional grooming standards
• Handle cash and Point of Sales System
• Possess strong working knowledge of all beverages
• Deal with intoxicated guests in a positive and safety‑minded manner
• Anticipate and respond to guests’ needs
• Suggestively sell beverages and menu items; take orders
• Answer guest questions, make recommendations, up‑sell liquors
• Communicate drink orders to bar through Point of Sales system
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight/atmosphere control by circulating through work area throughout shift
• Remove dirty glasses, dishes, ashtrays from tables, including lifting/moving bus tubs up to 25 lbs
• Keep tables clean/wiped
• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
• Maintain House of Blues safety and sanitation standards
• Follow housekeeping standards per HOB policy
• Keep current on all standard operating procedures
• Request identification from any guest who appears to be under 30 years of age
• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety‑minded manner, bringing it to the manager’s attention
• Receive payment and process cash, credit card or Travelers check transactions according to HOB policy
• Ensure that comp and void checks are processed according to HOB policy
• Assist other servers and staff as needed
• Attend pre‑shift meeting conducted by Manager on Duty prior to the start of each shift

Qualifications

• TIPS Responsible Alcohol Awareness Training Certification or Equivalent
• Minimum of 2 years experience serving in an up‑scale dining and nightlife venue
• Working knowledge of high‑end restaurant operations and safe, responsible alcohol service