Cocktail Server, House of Blues Orlando

Our team members are as diverse as our music venues. With its owned, operated, and managed venues, Live Nation Clubs and Theaters—a division of Live Nation Entertainment—includes the legendary Fillmore venues and the intimate House of Blues clubs throughout the United States. Our mission is to create a profitable and principled global entertainment company that celebrates the diversity and brotherhood of world culture, promoting racial and spiritual harmony through love, peace, truth, righteousness, and non-violence.

About the Role

Serve food and beverages to guests in a nightclub environment with a positive and friendly attitude.

Requirements

• Ability to work late hours
• Flexible schedule
• Skills in interpersonal communication and teamwork
• A minimum of 1-year of high-volume cocktail experience
• Working knowledge of cocktail tray service, basic food service, drink recipes and garnishes, and point of sales systems
• Tolerance of all cultures, music, and art forms
• Responsible Alcohol Training Certification or equivalent (or ability to pass training)
• 3 years’ work experience interacting with people in a positive environment
• Experience recognizing valid IDs
• Experience in a live music environment
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs. using proper lifting techniques
• Ability to work as part of a team

Responsibilities

• Anticipate and respond to guests’ needs
• Suggestively sell beverages and menu items; take orders
• Answer guest questions, make recommendations, and up-sell liquors
• Communicate drink orders to bar through Point of Sales system
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight and atmosphere control by circulating through your work area throughout shift
• Remove dirty glasses and dishes from tables, including lifting and moving bus tubs up to 25 lbs.
• Keep tables clean and wiped
• Clean spills, remove food, trash, or other obstacles from the floor using proper lifting techniques
• Maintain House of Blues safety and sanitation standards
• Follow housekeeping standards per HOB policy
• Keep current on all standard operating procedures
• Request identification from any guest who appears to be under 30 years of age
• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
• Receive payment and process cash, credit card, or Travelers check transactions according to HOB policy
• Ensure that comp and void checks are processed according to HOB policy
• Assist other servers and staff as needed
• Required to occasionally work Special Events scheduled throughout the venue

Benefits

• Competitive compensation
• Professional career development
• Additional benefits