Cocktail Server - PBR Orlando

Duties and Responsibilities

• Maintain professional appearance standards as directed in the Live! Hospitality Employee Handbook.
• Anticipate and accommodate all needs of the guests.
• Provides professional and exceptional service.
• Presents menus, answers questions and makes suggestions for all beverage and food items.
• Informs guests of all food and beverage specials, with prices.
• Required to solicit any allergy or dietary restrictions from each guest.
• Accurately enters all orders into the POS system.
• Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.
• Follows all company procedures when providing bottle service.
• Follows proper cash/payment card procedures.
• Complies with Department of Health and company sanitation standards.
• Accurately completes all end-of-shift financial procedures.
• Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, managers and chefs.
• Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including:
• Ensures all lounge furniture is clean and free of debris.
• Stocks side-stations with prescribed supplies.
• Performs opening & closing side-work as instructed.
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-shift meetings.
• Attends and participates in any training sessions or departmental meetings.
• Learns by listening, observing other team members and sharing knowledge while leading by example.
• Presents a positive and professional attitude.
• Demonstrates knowledge of Live! Hospitality, its partners and the entirety of the estate.
• Works as part of a team and provides help and support to all team members.

Training Requirements

• Live! Hospitality in-venue cocktail server training
• Alcohol Awareness Certification
• Food Handling Certification

Cocktail Server Qualifications

• At least 1 year of serving in a fast-paced food and beverage venue, preferably a nightclub or lounge environment.
• Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must meet state legal age requirements.
• Must have strong communication skills.
• Must be courteous, pleasant, and hospitable.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Able to take, record and enter all guest orders, using correct table and position numbers.
• Able to calculate split check payments and calculate tips based on tip policy and procedure.

Additional Information

• Able to work nights, weekends, and/or holidays.
• The Cocktail Server position requires the ability to perform the following:
• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
• Must be able to efficiently and safely stand and move about the entire facility during each shift.
• Bending, stooping, kneeling.