Coach/Ops Mgr Trainee

Position Summary

TourToTeach, managing and supporting customer service initiatives, driving financial performance, ensuring compliance, and providing supervision and development opportunities.

What you'll do...

• Tour stores and provide feedback to associates.
• Communicate and collaborate with all levels of associates regarding store operations.
• Utilize technology and business initiatives to lead company change efforts.
• Provide clear expectations and guidance to implement business solutions.
• Communicate business objectives to teams effectively.
• Model and demonstrate exceptional customer service standards.
• Follow and demonstrate the One Best Way (OBW) service model.
• Manage and support customer service initiatives such as Store of the Community and community outreach programs.
• Develop and implement action plans to resolve customer needs, complaints, and issues.
• Ensure a high quality customer experience.
• Drive the financial performance and sales of the designated store area.
• Review and evaluate PL Profit Loss statements.
• Manage and assist in budgeting, forecasting, and controlling expenses.
• Maintain effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develop and implement action plans to mitigate shrink and ensure sales and profit goals are achieved.
• Supervise and develop opportunities for hourly associates.
• Hire, train, mentor, assign duties, provide recognition, and promote a belonging mindset in the workplace.
• Recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
• Coordinate, complete, and oversee job-related activities and assignments.
• Support key stakeholders, identify and communicate goals and objectives, build accountability for progress, and address improvement opportunities.
• Demonstrate adaptability and promote continuous learning.
• Ensure compliance with company policies and procedures.
• Act with integrity, maintain and promote the highest standards of ethics and compliance, and hold oneself and others accountable.
• Act in a selfless manner and be consistently humble, honest, fair, and transparent.
• Strive for excellence, display curiosity and a desire to learn, take calculated risks, demonstrate courage and resilience, encourage learning from mistakes, drive continuous improvements, adopt and encourage the use of new technologies and skills, and support others through change.
• Offer competitive pay, performance-based bonus awards, and other benefits.
• Provide health benefits, financial benefits, paid time off benefits, and other perks.
• Offer education benefits through Live Better U and Bellevue University.
• Have a minimum of 2 years' college, 1 year's retail experience and supervisory experience, or 2 years' general work experience and supervisory experience.
• For facilities selling firearms, complete a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.
• For facilities selling only ammunition, have a state-issued Certificate of Eligibility.

Minimum Qualifications

• 2 years’ of college; OR
• 1 year’s retail experience and 1 year’s supervisory experience; OR
• 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Benefits

• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits including short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and State Pay Differential.

Location

Primary Location: 20120 Pinebrook Blvd, Bend, OR 97702-2537, United States of America

Drug-Free Workplace

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job.