Coach/Ops Mgr Trainee

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Conducts store tours to provide feedback (Tour-to-Teach), communicates and collaborates with associates at all levels regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, sets clear expectations, and guides teams to implement business solutions while communicating business objectives effectively.

Responsibilities

• Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model, managing and supporting customer service initiatives (e.g., Store of the Community, community outreach programs), ensuring customer needs, complaints, and issues are resolved, developing action plans to correct deficiencies, and providing process improvement leadership for a high-quality customer experience.
• Drives financial performance and sales by reviewing Profit & Loss (P&L) statements, managing and assisting in budgeting, forecasting, and controlling expenses to align with sales, monitoring merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, offering recognition, promoting a belonging mindset, and recruiting qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, identifying and communicating goals, measuring progress, addressing improvement opportunities, demonstrating adaptability, and promoting continuous learning.
• Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity by implementing action plans, utilizing the Open Door Policy, and providing guidance on applying these in business processes.
• Fosters a culture of respect by building high-performing teams, embracing diversity in people, cultures, ideas, and experiences, creating an inclusive workplace where associates feel seen and supported, and providing opportunities for all associates to thrive.
• Works collaboratively, builds trusting relationships, communicates with impact and positivity, and motivates and influences others.
• Attracts and retains talent, empowers and develops associates, and recognizes contributions and accomplishments.
• Maintains high standards of integrity, ethics, and compliance, models Walmart values, holds oneself and others accountable, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and communities.
• Acts selflessly, demonstrates humility, self-awareness, honesty, fairness, and transparency.
• Delivers results with a customer-first mindset, adapts to how and where customers shop, and applies Everyday Low Price (EDLP) and Everyday Low Cost (EDLC) business models.
• Makes data-driven decisions, balances short- and long-term priorities, and considers the impact on customers, associates, shareholders, suppliers, and communities.
• Strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, driving continuous improvement, adopting new technologies, and supporting others through change.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities that sell only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting leave.
• Additional benefits: Short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Education: Live Better U, a Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

PTO/PPTO amounts depend on job classification and length of employment and meet or exceed paid sick leave laws where applicable. For details, see one.walmart.com/notices. Benefits are subject to change and may depend on specific plan or program terms.

Pay

The hourly wage range for this position is $31.25 - $38.46. The actual hourly rate will equal or exceed the minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses and may also include:

• Regional Pay Zone (RPZ) adjustments based on location.
• State Pay Differential to meet legislative requirements, where applicable.