Coach/Ops Mgr Trainee

Walmart · Conway, SC · 2 mo ago

On-siteManagement$31.25–$38.46/hrFull-time

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Conducts store tours to provide feedback and communicate with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, sets clear expectations, and guides teams to implement business solutions while communicating business objectives effectively.

Responsibilities

Models and demonstrates exceptional customer service standards by following the One Best Way (OBW) service model.
Manages and supports customer service initiatives, such as store of the community and community outreach programs.
Ensures customer needs, complaints, and issues are successfully resolved and develops action plans to correct deficiencies.
Provides process improvement leadership to ensure a high-quality customer experience.
Drives financial performance and sales by reviewing Profit & Loss (P&L) statements, managing budgets, forecasting, and controlling expenses.
Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
Provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, and promoting a belonging mindset.
Coordinates and oversees job-related activities, builds relationships with key stakeholders, and supports initiatives to meet customer and business needs.
Ensures compliance with company policies, procedures, mission, values, and standards of ethics and integrity.
Implements action plans related to the Open Door Policy and provides guidance on applying these in business processes.
Builds high-performing teams by embracing differences in people, cultures, ideas, and experiences to create an inclusive workplace.
Works collaboratively, builds trusting relationships, and communicates with impact to motivate and influence.
Attracts and retains talent, empowers and develops associates, and recognizes contributions.
Maintains high standards of integrity, ethics, and compliance, and supports Walmart’s goal of becoming a regenerative company.
Delivers results while prioritizing the customer, balancing short- and long-term priorities, and using data-driven insights.
Drives continuous improvement, adopts new technologies, and supports others through change.

Requirements

2 years of college; OR
1 year of retail experience and 1 year of supervisory experience; OR
2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities that sell only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

Competitive pay with performance-based bonus awards.
Health benefits, including medical, vision, and dental coverage.
Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
Paid time off (PTO), including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
Short-term and long-term disability coverage.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The hourly wage range for this position is $31.25 - $38.46. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses. Regional Pay Zone (RPZ) and state pay differentials may apply where legislatively required.

Location

2709 CHURCH ST STE A, CONWAY, SC 29526-4440, United States of America.