Coach/Ops Mgr Trainee

About the role

Leads and develops teams effectively by teaching, training, and actively listening to associates. Conducts store tours to provide feedback, communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, sets clear expectations, and guides teams to implement business solutions while communicating business objectives effectively.

Responsibilities

• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives, such as store of the community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved; develops and implements action plans to correct deficiencies.
• Provides process improvement leadership to ensure a high-quality customer experience.
• Drives financial performance and sales by reviewing and evaluating Profit & Loss (P&L) statements.
• Manages and assists in budgeting, forecasting, and controlling expenses to ensure they are indexed to sales.
• Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.
• Develops and implements action plans to mitigate shrink and achieve sales and profit goals.
• Provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, and setting clear expectations.
• Promotes a belonging mindset in the workplace and recruits and develops qualified associates to meet staffing needs.
• Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders.
• Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, and measures progress.
• Ensures compliance with company policies and procedures, supports company mission, values, and standards of ethics and integrity.
• Implements action plans related to the Open Door Policy and provides guidance on applying these in business processes.
• Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences to create an inclusive workplace.
• Works collaboratively, builds strong relationships, and communicates with impact to motivate and influence.
• Attracts and retains talent, empowers and develops associates, and recognizes contributions and accomplishments.
• Maintains high standards of integrity, ethics, and compliance; models Walmart values to support company culture.
• Supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and communities.
• Delivers results while prioritizing the customer, adapts to how and where customers shop, and applies EDLP and EDLC business models.
• Makes data-driven decisions, balances short- and long-term priorities, and considers stakeholders in planning.
• Displays curiosity, takes calculated risks, encourages learning from mistakes, and drives continuous improvement.

Requirements

• 2 years of college; OR
• 1 year of retail experience and 1 year of supervisory experience; OR
• 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities that sell only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits, including medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off (PTO), including sick leave, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability coverage.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U: Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for high school completion, bachelor’s degrees, English Language Learning, and short-form certificates. Eligibility requirements apply.

Pay

The hourly wage range for this position is $31.25 - $38.46. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses. Additional differentials may apply, such as Regional Pay Zone (RPZ) or state pay differentials to meet legislative requirements.

Location

2250 MAIN ST NW, LOS LUNAS, NM 87031-4807, United States of America.