Coach/Ops Mgr Trainee

Position Summary

TourToTeach, driving financial performance, ensuring customer satisfaction, and supervising and developing associates.

What you'll do...

• Leads and develops teams effectively by teaching, training, and actively listening to associates.
• Tourstores and provides feedback, communicating and collaborating with all levels of associates regarding store operations.
• Utilizes technology, business initiatives, merchandising, and company direction to introduce and lead company change efforts.
• Provides clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.
• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
• Manages and supports customer service initiatives such as Store of the Community and community outreach programs.
• Ensures customer needs, complaints, and issues are successfully resolved by developing and implementing action plans to correct deficiencies.
• Communicates business objectives to teams effectively.
• Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses.
• Maintains effective merchandise presentation, seasonal transitions, inventory flow, and operational processes to ensure sales and profit goals are achieved.
• Supervises and develops opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing associate recognition, and promoting a belonging mindset in the workplace.
• Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Ensures compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respects individuals by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, and recruiting and developing qualified associates.
• Act with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling the Walmart values to support and foster the culture, holding oneself and others accountable, and supporting Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, adopting and encouraging the use of new technologies and skills, and supporting others through change.

Pay

The hourly wage range for this position is $31.25 - $38.46.

Schedule

Not specified.

Benefits

Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

Minimum Qualifications

• 2 years’ of college;
• OR 1 year’s retail experience and 1 year’s supervisory experience;
• OR 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University;
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Additional Information

• This job has an additional differential to meet legislative requirements, where applicable.