Coach/Ops Mgr Trainee

Position Summary

TourtoTeach leads and develops teams by teaching, training, and actively listening to associates. They provide feedback, communicate with all levels of associates, introduce and lead company change efforts, set clear expectations, and guide business solutions.

What you'll do...

• Teaches and trains teams effectively.
• Collaborates with associates to manage store operations, merchandising, and company direction.
• Models exceptional customer service standards and follows the One Best Way (OBW) service model.
• Manages and supports customer service initiatives such as Store of the Community and community outreach programs.
• Ensures customer needs, complaints, and issues are resolved and implements action plans to correct deficiencies.
• Develops and implements action plans to improve merchandise presentation, inventory flow, and operational processes.
• Reviews and evaluates Profit & Loss (PL) statements, manages budgets, forecasts, and controls expenses.
• Supervises and develops hourly associates by hiring, training, mentoring, assigning duties, setting clear expectations, providing recognition, and promoting a belonging mindset.
• Coordinates and oversees job-related activities and assignments, developing relationships with key stakeholders, and supporting plans and initiatives to meet customer and business needs.
• Ensures compliance with company policies and procedures, and supports the Open Door Policy.
• Respects individuals by building high-performing teams, embracing differences, and creating a workplace where associates feel seen, supported, and connected.
• Works collaboratively, builds strong relationships, communicates with impact, and motivates and influences others.
• Attracts and retains talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
• Acts with integrity by maintaining and promoting the highest standards of ethics and compliance, modeling Walmart values, and encouraging learning from mistakes.
• Serves customers and members by delivering results, balancing short and long-term priorities, and considering various stakeholders.
• Strives for excellence by displaying curiosity, taking calculated risks, and adopting new technologies and skills.
• Offers competitive pay, performance-based bonuses, and other benefits, including health, financial, and paid time off benefits.
• Provides education benefits through Live Better U, covering tuition, books, and fees for associates in Walmart and Sam's Club facilities.
• Completes and oversees job-related activities and assignments, ensuring compliance with company policies and procedures.

Minimum Qualifications

• 2 years’ of college;
• 1 year’s retail experience and 1 year’s supervisory experience;
• 2 years’ general work experience and 1 year’s supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University;
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Additional Information

• The hourly wage range for this position is $31.25 - $38.46*.
• This job has an additional differential to meet legislative requirements, where applicable.
• For information about PTO, see here.
• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Associates will be required to attend and successfully complete all job-required trainings and assessments.

Benefits

• Competitive pay with performance-based bonuses.
• Regional Pay Zone (RPZ) (based on location).
• State Pay Differential.
• Live Better U education benefit program.

Additional Compensation

• Annual or quarterly performance bonuses.
• Regional Pay Zone (RPZ) (based on location).
• State Pay Differential.

Drug-Free Workplace

The company maintains a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.