Co-Op, Crew Resources - Flight Training Automation Strategy (Spring 2027)

About the role

You’ll support initiatives focused on improving and modernizing systems that enable pilot and instructor training operations. This role sits at the intersection of technology, product ownership, and operational workflows, helping drive requirements, support testing efforts, and ensure system solutions align with real-world operational needs. The Co-op will gain hands-on experience working with complex enterprise systems, cross-functional stakeholders, and product delivery processes in a highly operational environment.

Responsibilities

• Partner with business stakeholders (training planners, instructors, operations teams) to understand current processes, system usage, and pain points
• Document and analyze end-to-end workflows, identifying inefficiencies, gaps, and improvement opportunities
• Support product ownership activities, including:
  • Writing and refining user stories
  • Defining requirements and acceptance criteria
  • Maintaining and prioritizing backlog items
• Collaborate with IT and development teams to:
  • Clarify requirements
  • Align on system capabilities and constraints
  • Support delivery of enhancements
• Assist in User Acceptance Testing (UAT):
  • Validate system functionality
  • Identify defects or gaps
  • Ensure solutions meet business requirements
• Help bridge communication between:
  • Technical teams (IT / developers)
  • Operational users (planners, instructors)
• Support ongoing initiatives to modernize legacy systems and improve usability and efficiency

Requirements

• Enrolled as an undergraduate (sophomore or above) with at least 30 semester hours completed
• Minimum 2.5 GPA, maintained throughout the co-op
• Must complete 3 alternating semesters in Atlanta, GA:
  • Spring 2027 – 1st rotation
  • Fall 2027 – 2nd rotation
  • Summer 2028 – 3rd rotation
• Cannot take courses (online or in-person) while working as a co-op; may delay graduation by 1–2 semesters
• Strong organizational, project management, and personal management skills
• Robust verbal and written communication skills
• Ability to work well in teams
• Prioritizes safety and security of self, others, and personal data
• Embraces diverse people, thinking, and styles
• High school diploma, GED, or equivalent
• At least 18 years of age with authorization to work in the United States
• Currently enrolled in a full-time bachelor’s program in Industrial Engineering, Computer Science, Information Systems, Business Technology, or a related field
• Foundational understanding of systems thinking, process mapping, or analytical problem-solving
• Familiarity with basic product or project concepts (e.g., requirements, user stories, workflows, or testing processes)
• Strong communication skills and ability to translate operational or business needs into clear, structured requirements or documentation
• Comfortable working with both technical and non-technical stakeholders in a collaborative environment
• Curious, proactive, detail-oriented, and comfortable working in complex operational systems

Preferred Qualifications

• Experience working on technical or product-focused projects (requirements, workflows, or delivery)
• Exposure to Agile/Scrum (user stories, backlogs, or sprint work)
• Experience with process mapping or analyzing complex systems
• Familiarity with testing (UAT, validation, or debugging)
• Basic data skills (Excel, SQL, or Power BI) to support analysis
• Interest in product management, operations, or technology delivery

Schedule

Three alternating semesters in Atlanta, GA: Spring 2027, Fall 2027, and Summer 2028.