CNC Applications Engineer-Swiss Turning

Job Summary

About the role

Provides Swiss CNC Turning technical expertise to internal/external customers ensuring customer development, retention and satisfaction.

Responsibilities

• Builds internal/external customer and vendor relationships to ensure teamwork environment.
• Performs pre-sale technical sales support to sales team & customer.
• As a member of the machine set-up team; performs tooling & fixturing set-ups, programming, and run off ensuring optimum cycle time based on established acceptable criteria.
• Interprets part prints and utilizing tooling and fixturing knowledge, designs and develops machine programming process to create part(s).
• Performs customer phone support for Applications troubleshooting i.e., program errors.
• Tracks unresolved open, customer technical issues.
• Works closely with the Service Team in providing timely and quality technical troubleshooting and support to customers.
• Provides on-site and in-house customer training on machine operations and basic troubleshooting.
• Ensures operators are trained to perform machine operations in an efficient manner.
• Provides customer machine specific Application Program Training for machine set-up functions & program modifications for custom attachments.
• Travels to customer site; locally and as required, out-of-state to support customers.
• Provides assistance, support and works at trade shows and company sponsored technical training seminars.
• Creates and maintains records including documentation and reporting for machine & programming processes.
• Aids in project management ensuring timely follow-up and follow through on all assigned tasks & projects.
• Attends and participates in sales, service, company, and customer meetings as requested.
• Responsible for maintaining current technical, interpersonal, and communication skills through continuous development.
• Assumes accountability and responsibility for assigned projects and programs.

Requirements

• Two-year degree in Manufacturing Engineering or related field; or the equivalent in formal course work & work experience; or work experience equivalent.
• Demonstrated knowledge and application of machine tool products, options and functions.
• Must have experience and application of Swiss Machine Tool programming, program modification, and set-up, statistical process and evaluation criteria i.e., CPK, well versed in geometric tolerances, ability to read and interpret blueprints, design and develop processes for machine tool equipment.
• Demonstrated business writing and documentation skills.
• Strong interpersonal communication skills.
• Demonstrated self-starter and effective use of organization and planning skills.
• Demonstrated Project Management Skills.
• PC literate and skill efficiency in job related software/programs.
• Must be able to obtain and maintain a valid USA Passport.
• Must be able to travel up to 35% of time for customer installations and training.
• Ability to participate as a member of a team, crossing department and divisional lines.

Qualifications

• Two-year degree in Manufacturing Engineering or related field; or the equivalent in formal course work & work experience; or work experience equivalent.
• Demonstrated knowledge and application of machine tool products, options and functions.
• Must have experience and application of Swiss Machine Tool programming, program modification, and set-up, statistical process and evaluation criteria i.e., CPK, well versed in geometric tolerances, ability to read and interpret blueprints, design and develop processes for machine tool equipment.
• Demonstrated business writing and documentation skills.
• Strong interpersonal communication skills.
• Demonstrated self-starter and effective use of organization and planning skills.
• Demonstrated Project Management Skills.
• PC literate and skill efficiency in job related software/programs.

Skills

• Swiss Machine Tool Programming
• Program Modification
• Machine Set-Up
• Customer Support
• Training
• Project Management
• Documentation

Benefits

• Medical, Dental, and Vision Insurance
• Short- and Long-Term Disability
• Paid time off and holiday pay
• 401K plan with company match
• Maternity and Paternity leave

Pay

TBD

Schedule

TBD