CLX Pet Advocate

About the role

We're looking for a seasoned claims professional to join our Pet Claims team and help the families who need it most. You'll bring together veterinary knowledge, insurance expertise, and genuine customer care, reviewing complex pet medical claims and making fair, accurate decisions that matter to the people on the other side. We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

Responsibilities

• Navigate complex veterinary records and medical histories to determine claim eligibility and make accurate coverage decisions
• Communicate coverage determinations clearly and directly, in plain language that customers actually understand
• Document claim files thoroughly, grounding every decision in medical records and policy provisions
• Organize and prioritize a daily workload to resolve claims quickly without cutting corners on quality
• Follow up with customers and vet clinics to gather missing information and keep claims moving without unnecessary delays
• Collaborate with CLX teammates to make every customer touchpoint feel clear, human, and handled

Requirements

• 5+ years of recent small animal vet tech experience; ER or specialty background strongly preferred
• 1+ years in a CLX Specialist role (internal candidates only)
• Prior pet claim handling or pet insurance experience, and existing P&C licensure strongly preferred
• Ability to obtain and maintain P&C licensure
• A college degree
• Ability to work in a remote environment
• Unable to sponsor work visas; applicants from Alaska, California, Colorado, Montana, Hawaii, New Mexico, and Puerto Rico cannot be considered

Skills

• Excellent organization and prioritization skills
• Strong written and verbal communication skills — you can break down complex decisions without hiding behind policy language
• A deep respect for animals and the humans who rely on you to handle their claims with care and accuracy
• Comfort with, and curiosity about, new technology, including AI tools that are central to how we work

Benefits

• Comprehensive health & wellness coverage
• Equity
• 401(k) plan with employer match
• 20 paid vacation days
• Parental leave

Pay

Lemonade's US base salary range for this full-time position is $60,000 - $70,000 plus equity + benefits.