CLX Pet Specialist

About the role

From the beginning, Starbucks set out to be a different kind of company—one that celebrates coffee and tradition while fostering connection. We develop extraordinary leaders who share this passion and are guided by service to others. The senior claims specialist embodies a partner-positive approach to Workers’ Compensation by providing compassionate, high-quality support to injured partners. Operating in a fast-paced and collaborative environment, this role delivers exceptional service, fosters positive outcomes, and upholds Starbucks’ values of care and excellence.

Responsibilities

• Administer a portfolio of workers’ compensation claims and provide strategic direction to third party administrators to ensure Starbucks’ program delivers:
  • prompt and appropriate medical treatment
  • timely wage-loss payments and other required financial benefits
  • opportunities for early and sustainable return to work
  • comprehensive claim investigation and evaluation
  • effective litigation and legal strategy management
  • compliance with all applicable state jurisdictional regulations
  • appropriate utilization of risk mitigation tools (e.g., Sub Rosa, MSA, etc.)
• Lead interactive discussions with injured partners, store leadership, healthcare providers, and claim stakeholders to identify return-to-work opportunities and facilitate temporary modified duty assignments that support recovery and business needs.
• Serve as a trusted advocate for injured partners by balancing empathy, quality, and operational excellence while driving positive claim outcomes.

Requirements

• Minimum of 7 years of California workers’ compensation claim adjusting or related experience with third party administrators, insurance companies, or corporate risk management departments.
• Exceptional written and verbal communication skills, with the ability to communicate clearly, professionally, and effectively with partners, leadership, vendors, healthcare providers, and legal stakeholders.
• Strong negotiation and relationship management skills, with the ability to collaborate effectively with customers, partners, vendors, and third-party administrators.
• Strong time management and prioritization skills.
• Demonstrated compassion, empathy, and professionalism.

Benefits

• Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits for partners and their families.
• Short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation (accrual varies by state and role), sick time (accrued at 1 hour per 25 hours worked), eight paid holidays, and two personal days per year.
• 401(k) retirement plan with employer match, discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.
• Backup care and DACA reimbursement.
• Compliance with applicable state and local leave laws (e.g., Colorado Healthy Families and Workplaces Act).