Cloud Technical Account Manager, AWS Enterprise Support, Strategic Industries

About the role

AWS Global Services brings together experts from across AWS to help customers design, build, operate, and secure their cloud environments. As a Technical Account Manager (TAM) in AWS Enterprise Support, you will serve as the principal technical advisor and 'voice of the customer' for organizations ranging from start-ups to Fortune 500 enterprises. This role focuses on advising customers on AWS services—including EC2, S3, DynamoDB, RDS, Lambda, CloudFront, IoT, and more—rather than hands-on troubleshooting. You will proactively craft and execute strategies to drive adoption, ensure operational health, and build resilient AWS environments. The position requires travel of 10% or more as needed.

Responsibilities

• Act as the principal technical advisor to customers, representing AWS in their environments and driving discussions with senior leadership on incidents, trade-offs, support, and risk management.
• Provide advocacy and strategic technical guidance to help customers plan and build solutions using AWS best practices.
• Proactively maintain the operational health and resilience of customers' AWS environments.
• Develop close relationships with customers to understand their business, operational needs, and technical challenges, helping them achieve maximum value from AWS.
• Collaborate with AWS engineers and service teams to resolve customer issues without direct hands-on troubleshooting in their environments.
• Drive customer adoption and usage of AWS services, including Compute, Storage, Database, Big Data, Networking, Serverless, and more.

Requirements

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three (3) or more of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or application development in a distributed systems environment.
• Bachelor's degree.

Preferred Qualifications

• Experience with AWS services or other cloud offerings.
• Experience in an internal enterprise or external customer-facing environment as a technical lead.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D, with options for supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Pay

Base salary range: $151,000.00 - $204,300.00 USD annually (for USA, CA, San Francisco). Final compensation will be determined based on experience, qualifications, and location.

About the Team

AWS values diverse experiences and encourages candidates from all backgrounds to apply, even if they don’t meet every qualification. Our team fosters inclusion through employee-led affinity groups and company-sponsored events, promoting collaboration and innovation. We prioritize mentorship, career growth, and work-life balance, offering flexible work arrangements to support both professional and personal well-being.