Cloud Technical Account Manager, AWS Enterprise Support, Strategic Industries

About the role

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

As a Technical Account Manager (TAM) in AWS Enterprise Support, you will serve as the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. This is not a sales role, nor a hands-on keyboard troubleshooting role, but rather an opportunity to work proactively to craft and execute strategies to drive adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.

You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The role requires the ability to travel 10% or more as needed.

Responsibilities

• Serve as the principal technical advisor and ‘voice of the customer’ to organizations of all sizes.
• Work proactively to craft and execute strategies to drive customer adoption and use of AWS services.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
• Proactively ensure customers’ AWS environments remain operationally healthy and resilient.
• Drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
• Collaborate with appropriate engineers and service teams to resolve customer support issues.
• Understand customers’ business and operational needs, as well as their technical challenges, to help them achieve the greatest value from AWS.

Requirements

• 3+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for three (3) of the following: compute, storage, networking, CDN, databases, DevOps, big data and analytics, security, or applications development in a distributed systems environment.
• Bachelor's degree.

Preferred Qualifications

• Experience with AWS services or other cloud offerings.
• Experience in an internal enterprise or external customer-facing environment as a technical lead.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Learn more about our benefits at amazon.jobs/en/benefits.

Pay

Base salary range: $151,000.00 - $204,300.00 USD annually. Final compensation will be determined based on factors including experience, qualifications, and location.

Los Angeles County applicants: Job duties include adhering to safety standards, communicating effectively, and following all federal, state, and local laws and company policies. Criminal history may impact eligibility for this role.